AI Agents

Build text, voice, and hybrid AI agents that talk to your customers across every channel they use. No code needed, ready in 10 to 15 minutes.

AI Agents is the most-used Wittify product. You build an agent in a 6 or 7-step wizard, deploy it to your website, WhatsApp, Messenger, Instagram, X, Telegram, and your phone lines, then manage the live agent from a per-agent dashboard with conversations, leads, tickets, campaigns, and analytics.

What you can build

Three flavours, picked at the start of the wizard:

Type	Channels	Wizard steps	Setup time
Text Agent	Web Chat, WhatsApp, Messenger, Instagram, X, Telegram	6	About 10 minutes
Voice Agent	Web Phone, Twilio, Telnyx, SIP Trunk, WhatsApp Calls, Contact Center, IVR	6	About 12 minutes
Hybrid Agent (Text + Voice)	All of the above on a single agent	7	About 15 minutes

Pick a type once. You can change the agent’s name, instructions, voice, knowledge, integrations, and channels at any time after launch.

Start here

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Dashboard

The home page of AI Agents. Two views: a get-started layout and an analytics layout.

Choose Agent Type

Pick Text, Voice, or Hybrid and start the wizard.

Sign in and onboarding

The five pages that get you into the dashboard for the first time.

Sign Up

Email-only signup, then a verification code, then your profile.

Login

Email + password, plus Google, Microsoft, GitHub social sign-in.

Forgot Password

Three-step reset: email, code, new password.

OTP Verification

The 8-character code page, used by signup, password reset, and 2FA.

Profile Completion

The first-time-only page where you set your name, password, and company.

Build an agent

The Create Agent flow has one entry page and three variant walkthroughs.

Choose Agent Type

The three-card picker that opens the wizard.

Text Agent

6-step walkthrough for chat-only agents.

Voice Agent

6-step walkthrough for voice-only agents.

Hybrid Agent

7-step walkthrough for combined text + voice agents.

Wizard steps (shared deep-dives)

The wizard layout is the same for every variant, with the seven steps below as deep-dive references. Each variant walkthrough above links into the steps it uses.

Text Agent Settings

Name, model, system prompt, creativity. (Text + Hybrid)

Voice Agent Settings

Voice picker, voice prompt, call behavior. (Voice + Hybrid)

Appearance

Brand the widget, multi-language, welcome banner, ratings.

Knowledge Base

Files, FAQs, URLs, web search.

Tickets & Leads

Data collection, custom fields, categories, notifications.

Integrations & Tools

Marketplace, MCP, agent tools, custom APIs, webhooks.

Deployment

Embed, channels, telephony, allowed domains, activate.

Manage a live agent

Once an agent is live, every per-agent surface lives under Manage Agent.

Manage Agent Overview

KPIs, channel breakdown, intents, sentiments, ratings, escalations, recent conversations, activity log.

Chat Conversations

Inbox of every text conversation: read, take over, assign, archive, delete.

Voice Conversations

Inbox of every voice call with playback, transcript, and an AI summary.

Leads & Tickets

Per-agent records inbox. Filter, bulk-update, export to CSV.

WhatsApp Campaigns

Outbound WhatsApp campaigns. (Text + Hybrid only)

Outbound Voice Campaigns

Outbound voice campaigns. (Voice + Hybrid only)

Agent Settings (inline editor)

Edit any of the seven wizard sections without leaving Manage Agent.

Test Your Agent

Slide-in widget preview on every Manage Agent page.

Delete Agent

Danger Zone with typed-keyword confirmation.

Account & settings (cross-system)

These surfaces span every Wittify product. They live in the Account group at the bottom of the sidebar and are also reachable from the topbar profile dropdown.

Profile Settings

Personal info, time zone, company, avatar, password, two-factor authentication.

Notification Settings

Tickets and leads, billing alerts, newsletter.

User Activities

Per-user security log: every IP, browser, OS, country, action.

Plans & Subscriptions

Sandbox, Starter, Scale, Pro, Enterprise. Top-ups, add-ons, billing history.

Common questions

How long does it take to build my first agent?

Around 10 to 15 minutes for an unrushed first pass through the wizard. The wizard saves your progress as soon as you finish the first step, so you can always come back later.

Do I need to know any code?

No. The whole AI Agents flow is no-code. You’ll write your agent’s instructions and (optionally) some FAQs in plain English or Arabic. If you want to plug in your own backend, see Integrations & Tools.

Can I switch an agent from text to voice (or back) later?

The agent type is set when you create the agent and can’t be switched after. If you need a different type, create a new agent. You can copy your knowledge base and most settings across by hand.

Where can I see how my agent is performing?

The Dashboard shows aggregated numbers across every agent. The Manage Agent Overview shows the same kind of numbers for one agent at a time, plus richer per-channel and per-intent breakdowns.

Where do leads and tickets go after my agent collects them?

Into the Leads & Tickets inbox. From there you can filter, take action, and export to CSV. You can also forward each new record to a CRM or a webhook from Integrations & Tools.

My team is on Arabic, will the agent talk in Arabic?

Yes. Every agent is bilingual by default. The widget detects your customer’s language and replies in the same one. Add or remove languages from the Appearance step.