Dashboard

Your AI Agents home page. Two views: a get-started view when you have no agents, and an analytics view once your agents are running.

The dashboard is at app.wittify.ai/dashboard and is the page you land on after signing in. Wittify automatically picks one of two layouts based on whether you’ve built any agents yet. You can also force either view by adding ?view=new (get-started layout) or ?view=active (analytics layout) to the URL.

Which view will I see?

What’s true	What you see
First page load while we fetch your agents	A small centered loading spinner so we don’t flash the wrong view
You have zero agents	The get-started view (covered next)
You have one or more agents	The analytics view (covered after)

You can switch back and forth with the URL helpers above without affecting your real agent count.

Top bar (visible on both views)

The top bar runs across the top of the page and stays the same regardless of which view is active.

Element	Behavior
Page title	Dashboard. Replaced by a breadcrumb trail when you navigate into a specific agent or another product.
+ Create Agent dropdown	Brand-gradient button. Opens a 3-row dropdown with Text Agent (Web chat, WhatsApp, Social), Voice Agent (Phone, SIP, IVR, Contact Center), Hybrid Agent (Text + Voice). Each row routes to that variant of Choose Agent Type. On phones the button collapses to a compact + icon.
Notifications bell	Click to open the notifications dropdown. The empty state reads No notifications. You’re all caught up!
Theme toggle	A circular button with an animated sun / moon icon. Cycles through Light, Dark, and System.
Language switcher	Globe icon. Click to open a dropdown with English and العربية. Switching language preserves the page you’re on.
Profile dropdown	Click your avatar to open a dropdown with Settings (routes to Profile Settings), User Activities (routes to User Activities), Plans & Subscription (routes to Plans and Subscriptions), and Log Out at the bottom. On phones, the language switcher also appears here.

Sidebar (visible on both views)

The dashboard sidebar runs down the start edge of the page. On screens narrower than lg it’s hidden by default and slides in as an overlay when you tap the hamburger button in the top bar.

Section	Contents
Wittify wordmark	Tap to return to the dashboard home. The Saudi Tech logo sits next to it for visitors detected as being in Saudi Arabia.
Collapse toggle	A small chevron button below the logo. Click to collapse the sidebar from 240 px wide to a 60 px icon-only rail. Click again to expand. Hidden on phones, where the sidebar is always full-width when open.
System Switcher	Drop-down listing all 5 Wittify products. The active product carries a brand-gradient highlight. Selecting another product routes to its home page.
Dashboard	Highlighted in the active state when you’re on this page.
Your AI Agents	A live list of your agents fetched from your account. While the list is loading, you’ll see three pulsing skeleton rows. The empty state reads You don’t have agents yet. Each row clicks through to that agent’s Manage Agent Overview.
System submenu	A collapsible section with Sub-users, Notification Settings (routes to Notification Settings), and Settings (routes to Profile Settings).
Plan card	Card titled Your Current Plan with usage meters (Text, Voice, AI Responses, Voice AI Minutes), credits remaining, and an Upgrade Plan button. The button is hidden on Enterprise plans.
Platform nav	A short list of Wittify links: Documentation, Privacy Policy, Terms of Service, Prohibited Use Policy, About Us, Contact Us, Newsroom, Blog, Pricing Plans, Trust & Compliance.
Help	Frequently Asked Questions plus social follow links.

The list under Your AI Agents always shows every agent you have, even if you have hundreds. There’s no client-side pagination, you don’t need to click “load more” anywhere.

Get-started view (no agents yet)

A friendly onboarding layout. Six sections stack down the page, each with a soft entrance animation.

1. Hero greeting

Element	What you see
Eyebrow pill	Welcome to Wittify · YourPlanName · Free if you’re on a free plan, or just Welcome to Wittify · YourPlanName otherwise.
Big greeting	Good morning, YourName. in the morning. Good afternoon, YourName. between noon and 5 pm. Good evening, YourName. after 5 pm. The time of day is your local time.
Description	Your customers are calling, chatting, and messaging right now, and every unanswered query is a missed opportunity. Build your first AI agent in minutes and let Wittify handle conversations around the clock. Provide support, book meetings, create tickets, qualify leads, and much more.
Hint	No-code builder · Setup in 10–15 minutes · No downtime

2. How Wittify Works

A 5-card strip titled How Wittify Works. Each card shows a colored icon tile and a short title with a one-line description.

1. Create & Customize Agent

   Choose type, set identity, tone, language, and behavior. No code needed.

2. Add Knowledge

   Upload FAQs, URLs, or documents as your agent’s knowledge base.

3. Integrate Tools

   Connect CRMs, calendars, ticketing systems, and custom APIs.

4. Connect Channels

   Deploy to website, WhatsApp, phone, or your contact center.

5. Go Live

   Your agent handles conversations automatically, 24/7.

On phones the strip collapses to 2 columns (the 5th card spans two columns). On lg+ it’s a single 5-column row.

3. Build Your Agent Now

A section with a small kicker pill No-code builder · Ready in 10–15 minutes, then the heading Create Your First AI Agent Now! and the subheading Transform your customer experience into something extraordinary with AI-powered assistants that work with voice, text, or both. All it takes is just a few simple steps to get started.

Three large cards in a row (grid-cols-3 on md+, single column on phones). Each card has its own brand color (indigo, purple, blue), a corner badge No-Code Builder · ~10 min or similar, an icon tile, channel chips, and a routing target.

Text Agent

Engage customers through text with instant intelligence across all channels, delivering the right answer every time, day or night.

Can be connected to: Web Chat, WhatsApp, Social Channels.

Setup time: about 10 minutes.

Voice Agent

A voice assistant that speaks naturally to your customers, enabling hands-free communication 24/7, without hiring a single agent.

Can be connected to: Web Phone, SIP, Contact Center, IVR.

Setup time: about 12 minutes.

Hybrid Agent (Text + Voice)

The best of both worlds. One AI agent handling text and voice together, delivering a complete, highly interactive experience.

Can be connected to: Web Chat, WhatsApp, Social Channels, SIP / IVR.

Setup time: about 15 minutes.

Clicking any card opens the wizard at Choose Agent Type with that variant pre-selected.

4. Connected channels strip

A horizontal card with seven brand-colored channel icons (Website, WhatsApp, Instagram, Phone / SIP, Messenger, Contact Center, X / Twitter) and a small +more chip at the end.

Field	Copy
Title	Easily connect your AI agents to your website, WhatsApp, Instagram, telephony systems, and more…
Subtitle	Start serving your customers 24/7 with unmatched quality, across every channel they already use.

5. Upgrade strip (plan-aware)

Hidden if you’re on Enterprise. Otherwise the strip pushes the next tier up, with a few feature bullets and a CTA button.

Your current plan	Strip pushes	CTA button
Sandbox	Starter	Upgrade Now
Starter	Scale	Upgrade Now
Scale	Pro	Upgrade Now
Pro	Enterprise	Contact Sales

Each strip carries a small footnote: No downtime, cancel anytime.

6. What You Can Build

A grid of 14 industry-icon cards titled What You Can Build With Wittify. The grid is 3 columns on phones, 5 on small tablets, 7 on xl+. Each card has an icon, a one-line industry name, and routes to a starter template (when available).

The 14 use cases:

Government & citizen services · Customer support & helpdesk · Banking & financial services · Healthcare & appointment booking · Telecom & ISP support · Real estate & lead capture · HR & employee self-service · Retail & e-commerce support · Education & certification · Outbound AI call campaigns · Logistics & delivery tracking · Travel & hospitality concierge · Insurance & claims processing · WhatsApp commerce & orders.

Analytics view (one or more agents)

Shown when your account has at least one agent. The view aggregates numbers across every agent in your fleet. To see numbers for a single agent, click that agent’s row in the Your AI Agents sidebar list.

Hero

Element	What you see
Eyebrow pill	Same plan-aware welcome strip as the get-started view.
Big title	All Agents Overview with a brand-gradient icon tile next to it.
Subtitle	Aggregated performance across all your AI agents. Select a specific agent for detailed analytics.
Period chips	7 days, 30 days, 90 days, Custom. The active chip is highlighted. Custom opens a calendar popover where you pick a start and end date.
Export buttons	Export PDF and Export CSV. Each downloads the current view’s numbers and chart data.
Report Period label	A small chip on the upper end edge that shows the active period in plain English (e.g. Last 7 days).

Changing the period updates every section below in lockstep.

KPI strip

5 cards in a row. On phones the first card spans two columns and the next four sit in a 2×2 grid below it.

Total AI Agents

A count of all agents in your account. Sub-line shows the Active vs Draft breakdown.

Total Conversations

Across all agents in the selected period. A small trend arrow shows the change vs last month.

Tickets & Leads Created

Combined total, with a Tickets / Leads split underneath. Trend arrow next to the number.

Escalation Rate

Share of conversations that escalated to a human. Lower is better.

User Satisfaction

Average post-conversation rating. When the score is high the card carries an Excellent rating chip.

Each card has a small trend line at the bottom that aligns across cards regardless of label length.

Conversation Volume charts

A card titled Conversation Volume with the subtitle Daily conversations across all agents. Three tabs at the top of the card switch the chart underneath:

Tab	What it shows
Daily	Number of conversations day by day for the selected period.
By Day	Peak days of the week (Sunday through Saturday).
By Hour	Peak hours of the day.

All three tabs are reactive to the date range chips above. An Export button on the upper end edge of the card downloads the current chart’s numbers.

Agent Performance

A card titled Agent Performance with a View all link on the upper end edge. Each row shows an agent’s avatar, name, conversation count, deployment chips, and a small ratings indicator. The row is a clickable button that takes you to that agent’s Manage Agent Overview.

A See more button at the bottom paginates through additional rows. While loading, the button shows a spinner and the text Loading…. When all rows are visible, the button is replaced by See less which collapses the list back to its short form.

The not deployed badge appears next to agents that haven’t been published to any channel yet.

Analytics 2×2

Four cards in a 2×2 grid below the chart row.

Sentiment Analysis

A donut chart with the Positive / Neutral / Negative split. Subtitle: Based on N conversations this month (number filled in live).

User Ratings

A bar chart of post-conversation surveys grouped by star rating. Subtitle: N post-conversation surveys with % of ratings labels per bar.

Top User Intents

A horizontal bar chart of the most frequent topics this month. Subtitle: Most frequent conversation topics this month. Each bar shows a N conversations label at its end.

Response Time by Agent

A horizontal bar chart showing average reply time per agent in seconds. Subtitle: Average seconds per message, last 7 days. Each bar shows the value with an s suffix (for seconds).

Tickets & Leads Created

A paginated table titled Tickets & Leads Created with these columns:

Column	Notes
#	Ticket or lead identifier
Type	Ticket or Lead badge
Summary	One-line description of the issue or lead
Agent	The agent that created the record. Click the name to open that agent’s Manage Agent Overview.
Status	One of New, Open, In Progress, Resolved, Qualified
Created	Creation timestamp in dd-mm-yy HH:MM format

Filter chips at the top of the table let you narrow by All, Tickets, or Leads. On phones each row collapses into a stacked card with the id and timestamp at the top, the type and status badges in the middle, and the summary in plain text below.

Activity Feed

A card titled Recent Activity that lists system events in reverse chronological order: agent created, agent activated, conversation milestones, ticket events, lead events, and so on. A See more button at the bottom loads older events. Each event has a small icon and a sentence describing what happened.

Upgrade strip

The same plan-aware strip as the get-started view, hidden on Enterprise.

Mobile

A small mobile notice popup appears the first time you open the dashboard on a phone:

• Title: Desktop Recommended
• Body: This page is designed to be accessed from a desktop browser. Some features may be limited on mobile devices.
• A Continue anyway button dismisses the popup for the rest of your session.

The sidebar slides in from the start edge as an overlay when you tap the hamburger icon in the top bar. Tap the dark overlay (or tap the X inside the sidebar) to close it.

Common questions

My dashboard greeting says Good evening but it's the morning where I am.

The greeting uses your computer’s local clock, not your time zone setting in Wittify. If your laptop’s clock is wrong, that’s why. Update your operating system’s time zone and refresh the page.

The KPI strip says zero conversations even though I had a busy week.

Check the date range chip at the top, you may be looking at Last 7 days while your traffic was last month. Try 30 days or 90 days. If the number is still zero, your conversation data may not have synced from the channel yet, give it a few minutes.

I clicked Export PDF but nothing downloaded.

Some browsers block automatic downloads. Look for a small bar at the top or bottom of the browser asking if you want to allow the download. Allow it and click Export PDF again. The export covers the current date range only.

The Agent Performance list is missing one of my agents.

Use the See more button at the bottom of the card. The first batch shows your top performers; agents with fewer conversations are paginated below. The View all link in the upper end-edge corner goes to a full list.

Why is my Upgrade strip hidden?

You’re on the Enterprise plan. There’s no higher tier to upgrade to. To discuss custom limits, use the Contact Sales option in the Pro upgrade strip on a Pro account, or reach out to your account manager directly.

Can I see numbers for just one agent?

Yes. Click that agent’s row in the Your AI Agents sidebar list, that opens the per-agent Manage Agent Overview with the same KPI strip and charts but filtered to that agent only.

The page keeps showing me the get-started view but I have agents.

Add ?view=active to the URL to force the analytics layout. If your agent list is loading slowly, you might be seeing a stale state, refresh the page.

Next

Choose Agent Type

Build your first agent in 10–15 minutes.

Manage Agent Overview

See per-agent analytics by clicking any row in the Agent Performance list.

Profile Settings

Update your name, time zone, and password.

Plans and Subscriptions

Upgrade your plan or top up credits.