Documentation Index
Fetch the complete documentation index at: https://docs.wittify.ai/llms.txt
Use this file to discover all available pages before exploring further.
This page is the orientation map for billing. It explains what each plan does, what add-ons exist, and how to find every billing surface in the app. The full per-control reference (every dialog, every dropdown, every validation message) lives at Account → Plans and Subscriptions. Stripe handles every payment; Wittify never holds your card data.
The plan ladder
Five plans. Sandbox is free; the rest are paid monthly or yearly. The country / currency selector at the top of the Plans and Add-Ons tab mirrors the marketing site (US, SA, QA, AE, EG).| Plan | Best for |
|---|---|
| Sandbox | Trial, learning the platform, demos. |
| Starter | Solopreneurs, all channels, basic support. |
| Scale | Growing teams, priority support, voice and telephony. |
| Pro | Enterprises, white-label, advanced analytics, expert setup. |
| Enterprise | Custom integrations, SLAs, dedicated support. |
How to read each plan
Every plan card on the Plans and Add-Ons tab shows:| Row | What it tells you |
|---|---|
| Plan name + brand color | Sandbox, Starter, Scale, Pro, Enterprise. |
| Price | Monthly or yearly, in your selected currency. The yearly toggle saves roughly two months. |
| Bullet list of features | Four short lines per plan summarizing what’s included. |
| CTA button | The label changes per plan: Current (your active plan), Upgrade, Downgrade, Switch Billing (when only the period differs), Contact Sales (for Enterprise). |
PLAN_RANK order is Sandbox < Starter < Scale < Pro < Enterprise; the CTA picks Upgrade or Downgrade based on this ranking.
What each plan unlocks (high level)
| Capability | Sandbox | Starter | Scale | Pro | Enterprise |
|---|---|---|---|---|---|
| AI agents | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Text conversations | 150 | 2,000 | 5,500 | 15,000 | Unlimited |
| Voice minutes | 10 | 130 | 360 | 1,000 | Unlimited |
| Bonus credits | — | — | +10% | +20% | Custom |
| Hybrid (Text + Voice) agents | Yes | Yes | Yes | Yes | Yes |
| Channels (WhatsApp, IG, Messenger, X, Phone) | Web only | Yes | Yes | Yes | Yes |
| Mobile SDK (iOS / Android) | No | No | No | No | Yes |
| Custom Channels (API) | No | No | No | Yes | Yes |
| White-label (hide Powered by Wittify) | No | No | No | Yes (available) | Yes (included) |
| Custom Domain | No | No | No | No | Yes |
| Analytics depth | Basic | Standard | Standard | Advanced | Custom |
| Audit Logs | No | No | Yes | Yes | Yes |
| SSO (SAML / OAuth) | No | No | No | No | Yes |
| Data Residency | No | No | No | No | Yes |
| On-Premises Deployment | No | No | No | No | Yes |
| Custom LLM Fine-Tuning | No | No | No | No | Yes |
| Expert Agent Setup by Wittify | — | — | — | 1 included | Unlimited |
| Support | Docs only | Priority | Priority | Dedicated | |
| SLA | No | No | 99.5% | 99.9% | 99.99% |
Add-ons (top-ups and services)
You can buy extras without changing your plan:| Category | What it is |
|---|---|
| Top-ups | Extra text conversations or voice minutes. Use a quantity stepper (1 to 20) to pick how many packs to buy. Stripe handles checkout. |
| Services | One-time services (e.g. expert prompt design, custom integration help). Click Buy to start a Stripe checkout. |
| Features | Subscription features that lock onto your account (extra channels, white-label, etc.). The card shows an Active badge once enabled. Disable removes the feature on the next billing cycle. |
Where every billing surface lives
| You want to | Path |
|---|---|
| See your current plan and usage | Profile dropdown → Plans & Subscriptions → Overview tab. |
| Upgrade / downgrade / change plan | Overview tab → Change Plan, or Plans and Add-Ons tab → click any plan’s CTA. Opens the plan-change dialog with proration preview. |
| Buy top-ups | Plans and Add-Ons tab → scroll to Top-ups → quantity stepper → Buy. |
| Cancel | Overview tab → Cancel Subscription. Confirmation dialog with the period-end date. You keep access until that date. |
| Resume after cancel | Overview tab → Resume Subscription (visible while you’re still in the paid period). |
| Add or change a card | Payment Method tab → Add Card. The default card is starred. |
| Remove a card | Payment Method tab → row’s Remove action. Confirmation dialog with the card last four digits. |
| Download invoices | Billing History tab → row’s Download link. |
| Retry a failed invoice | Billing History tab → Retry Payment button on failed or open invoices. Opens a secure retry page. |
| Export billing history as CSV | Billing History tab → Export CSV button at the top. |
Quick FAQ
| Question | Answer |
|---|---|
| Can I be on yearly for one product and monthly for another? | No, the plan covers your whole Wittify workspace. The period (monthly / yearly) is per workspace. |
| Are upgrades pro-rated? | Yes. The Plan change confirmation dialog shows Due today (prorated) before you submit. |
| Are downgrades pro-rated? | Downgrades surface a credit on account that applies to the next invoice. The dialog shows the credit amount. |
| Does cancelling delete my data? | No. Cancelling moves your account to Sandbox at the end of the billing cycle. Agents, conversations, and projects stay; quotas drop to Sandbox limits. |
| Will I lose access during a billing dispute? | No. Active subscriptions stay active until either the cycle ends or you cancel. The past-due banner appears for failed payments; settle the open invoice to clear it. |
| What happens at 100% of my quota? | Voice and chat traffic continue, but you’re charged at the overage rate. Top up before that to keep predictable bills. |
| Can I see who in my company changed the plan? | The change is recorded against the workspace owner. Per-user audit lives on User Activities. |
| What payment methods are supported? | Credit and debit cards via Stripe today. Other methods are coming. |
The full deep dive
For the per-button, per-dialog, per-validation-message reference, see Account → Plans and Subscriptions. The deep-dive page covers:- The four tabs (Overview, Plans and Add-Ons, Payment Method, Billing History) in detail.
- Past-due banner copy.
- Smart upgrade card states (Critical, Warning, Sandbox ready, Paid ready).
- Plan change dialog (upgrade vs downgrade, proration preview).
- Cancel subscription dialog.
- Add card flow.
- Auto-recharge thresholds and pack sizes.
- Refresh cadence (every 30 seconds while the tab is visible).
- Country / currency display preference.
Common questions
Where do I see what I'm being charged this month?
Where do I see what I'm being charged this month?
Profile dropdown → Plans & Subscriptions → Overview. The Current Plan card shows the next billing date and the running usage meters. Open Billing History for past invoices.
The plan I want to switch to says Switch Billing instead of Upgrade.
The plan I want to switch to says Switch Billing instead of Upgrade.
That happens when the only difference is monthly vs yearly, not the plan tier. Click it; the change dialog explains the period switch and the proration math.
The Cancel Subscription button is greyed out.
The Cancel Subscription button is greyed out.
The yearly toggle keeps reverting to monthly.
The yearly toggle keeps reverting to monthly.
The toggle is on the Plans and Add-Ons tab and saves only when you click a plan CTA. Switching tabs without confirming a change reverts the visual state.
How do I find Stripe's invoice for tax purposes?
How do I find Stripe's invoice for tax purposes?
Billing History → click the invoice row → Download. The PDF is generated by Stripe and includes your billing address and any tax line items.
The country selector defaults to Saudi Arabia even though I'm in the US.
The country selector defaults to Saudi Arabia even though I'm in the US.
The selector is seeded from the country we detect on your IP. You can change it manually; the change writes a cookie so the marketing site and the in-app pricing stay consistent. The cookie does not affect tax — Stripe re-derives tax at checkout from billing address and Stripe Tax rules.
I bought a top-up and the balance didn't go up.
I bought a top-up and the balance didn't go up.
The page refreshes every 30 seconds, so payment updates land within roughly 30 seconds. If the balance hasn’t moved after a minute, refresh the tab. If it still hasn’t moved, check the Billing History tab for an open or failed invoice.
Auto-recharge fired but the wrong number of credits got added.
Auto-recharge fired but the wrong number of credits got added.
Open the Auto-Recharge card and confirm the pack size matches what you expected. The threshold and the pack are independent; the threshold triggers a charge, the pack determines what arrives.
Where do I add or remove team members from the workspace?
Where do I add or remove team members from the workspace?
The Sub-users surface (sidebar System → Sub-users) is being rolled out; until then, contact support to invite or remove team members.
💡 Need help getting started? Book a free onboarding session with one of our Customer Success Engineers and get personalized guidance on choosing the right plan. 📅 Book here: Schedule a Free Onboarding Session